SHIPPING POLICY

 

Thank you for shopping with PITCH HERITAGE.

Our products are produced and fulfilled through third-party print-on-demand fulfillment partners. Depending on the product, destination, and availability, your order may be produced and shipped from a fulfillment facility selected by our fulfillment partner.

1. Shipping Destinations

PITCH HERITAGE currently offers shipping to selected destinations in Europe, including:

• France

• Germany

Shipping availability may vary depending on the product and destination.

2. Shipping Rates

Our current standard shipping rate is:

Standard Shipping: €4.99

Orders with a merchandise value of €60 or more qualify for:

FREE STANDARD SHIPPING

Applicable shipping charges are displayed during checkout before you complete your purchase.

3. Estimated Delivery Time

Our current estimated standard delivery time is:

3–10 business days

Delivery estimates are provided for guidance only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Order processing and production time

• Destination

• Carrier availability

• Weekends and public holidays

• Weather or other transportation disruptions

• Customs procedures where applicable

• Other circumstances outside our reasonable control

4. Order Processing

Because our products are made through print-on-demand fulfillment, your order may require production time before it is shipped.

Production and fulfillment are handled by third-party fulfillment partners.

Once your order has been shipped, you may receive tracking information where tracking is available.

5. Shipping Delays

If your order is delayed, please contact us at:

xinmaotton@outlook.com

Please include your order number so that we can investigate the status of your shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

If an order cannot be delivered because the shipping address provided by the customer is incorrect or incomplete, additional shipping charges may apply where permitted by applicable law.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

7. Customs, Duties, and Taxes

Depending on the destination and fulfillment route, additional customs duties, import taxes, or other charges may apply.

Where such charges are applicable, customers may be responsible for them unless otherwise stated at checkout or required by applicable law.

For shipments within the European Union, the applicable tax and customs treatment may depend on the fulfillment location, destination, order value, and applicable tax rules.

8. Lost or Damaged Shipments

If your order appears to have been lost or arrives damaged, please contact us at xinmaotton@outlook.com.

Please provide your order number and any relevant photographs or delivery information.

We will work with our fulfillment and shipping partners to investigate the issue and provide an appropriate solution in accordance with applicable law.

9. Contact

For shipping questions, please contact:

Star Trade Link International Trade Limited
Trading as PITCH HERITAGE

Email: xinmaotton@outlook.com

Website: https://pitchheritage.store