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TERMS OF SERVICE

These Terms of Service govern your use of the PITCH HERITAGE website and your purchase of products from our online store.

The website is operated by:

Star Trade Link International Trade Limited
Trading as PITCH HERITAGE

Unit B53, 2/F,
Kwai Shing Industrial Building Phase 1,
36–40 Tai Lin Pai Road,
Kwai Chung, New Territories,
Hong Kong

Email: xinmaotton@outlook.com

Website: https://pitchheritage.store

1. General Conditions

By accessing our website or purchasing products from us, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order.

2. Eligibility

You must be legally capable of entering into a binding contract in your jurisdiction to place an order through our website.

If you are under the legal age required to make a purchase in your jurisdiction, you should use our website only with the involvement and consent of a parent or legal guardian.

3. Products

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other product information are accurate.

However, colors displayed on different screens may vary from the actual product.

Because our products may be produced using print-on-demand manufacturing, minor variations in print placement, color, or production may occur.

Such variations do not affect your statutory consumer rights where applicable.

4. Orders

When you place an order, you are making an offer to purchase the products selected at the prices displayed at checkout.

After placing an order, you will normally receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been accepted if we subsequently identify an issue such as:

A pricing error
A product availability issue
A payment problem
An obvious technical error
Suspected fraud or unauthorized activity

Where we cancel an order after payment has been received, we will refund the applicable amount.

5. Prices

Prices are displayed on the website in the currency shown at checkout.

Applicable taxes, shipping charges, and other charges will be displayed where required before you complete your purchase.

We reserve the right to correct pricing or product information errors.

Where applicable consumer protection laws require specific pricing disclosures, those requirements will apply.

6. Payment

Payment must be successfully completed before an order can be processed.

We use third-party payment providers to process payments.

We do not store complete payment card details on our own systems unless specifically stated otherwise.

7. Shipping and Delivery

Shipping information and estimated delivery times are provided in our Shipping Policy.

Please review our Shipping Policy before placing an order.

Estimated delivery times are not guaranteed delivery dates unless expressly stated otherwise.

8. Returns and Refunds

Returns, refunds, cancellations, and statutory withdrawal rights are governed by our Refund & Return Policy.

Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.

9. Legal Guarantee and Consumer Rights

For consumers in jurisdictions where statutory consumer guarantees or conformity rights apply, those rights remain unaffected by these Terms.

For example, EU consumers may have statutory rights relating to conformity of goods and legal guarantees.

10. Intellectual Property

All content on the PITCH HERITAGE website, including:

Logos
Brand names
Graphics
Product designs
Photographs
Text
Website layout
Other original materials

is owned by or licensed to Star Trade Link International Trade Limited or its applicable licensors, unless otherwise stated.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

11. Prohibited Uses

You may not use our website:

For unlawful purposes
To commit fraud
To infringe intellectual property rights
To interfere with website security
To distribute malicious software
To collect information about other users without authorization
To engage in activity that could damage our business or website

12. Third-Party Services

Our store may use third-party services, including Shopify, payment providers, fulfillment providers, shipping companies, analytics providers, and other technology services.

Your use of certain third-party services may also be subject to their own terms and policies.

13. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights.

14. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

15. Governing Law

These Terms are subject to applicable laws.

Nothing in these Terms is intended to deprive consumers of mandatory rights provided by the laws of their country of residence.

16. Contact

For questions regarding these Terms, please contact: